With our robust Salesforce capabilities, BICS delivers real business value in customer relationship management and customer experience management, sales force automation, partner relationship management, customer service, contact center and call center, social media, marketing (including marketing resource management and digital marketing), human resource management, and platform and customer development. We evolved enormously, to provide SALESFORCE services to the customers by changing the work style and environment customarily in order to fulfill customer satisfaction as it is an ultimate mission of us.
Service Cloud refers to the customer service module in saleforce.com. BICS helps clients to encompasses features such as the Public Knowledge Base, Web-to-case, Call Center, and the Self-Service Portal, as well as customer service automation (e.g. escalation rules, assignment rules). We help Product based companies which support the after sales services such as case management, escalation, and resolutions, customer’s billing information, besides client’s communication email-to-case to provide a better customer experience for your clients. We run complete enterprise resource planning solutions, as well as custom applications for Businesses.
At times, your product might need a cluster of applications to form one finished product. Based on our customer’s choice, BICS as a Salesforce organization help their products to communicate and connect to any external application either ways (SFDC to other app and vice versa) by integrating via authenticated API web call using Security model. Since each application is unique in its behavior and pattern, there is a challenge in this process. With a team of experts, we at BICS clearly understand the data and security model of other external apps thoroughly and map it with Salesforce App to ensure clear Communication and Integration services.
Salesforce1 is Salesforce's mobile application for Android and iOS. The new Salesforce1 apps include a broad range of features and functionality designed to help users stay connected and productive wherever they are. This feature is enhanced for the optimal use of mobile devices. We at BICS use Salesforce1 to ease our customers to have a better service experience on their mobile devices. It enables a design to give users working with screen readers and other accessibility features a fully accessible mobile experience. All your custom objects, fields, and any app you have integrated or built will be made available on your mobile.
There is a constant meditation of IT solutions to enhance the performance of a product that meets the need of the end user to have a greater customer experience. We at BICS offer Technical Support to our customers to maintain their product and services so as to facilitate with their daily business needs to meet their requirements instantly. This helps our business to retain strength to be more competitive in the changing world. We manage their queries through ticket management system and have a clear tracking mechanism based on the severity. We extend on all kinds of support that includes: change management, incident management and service management besides Product Technical enhancement.